Damaged appliances, cabinets and floors. Made process to get items repaired or compensated for and repaired lengthy and ineffective. I would never recommend your store or any person involved in my project to anyone. At this point, there is nothing you can do to change the outcome. If something like this happens in your future projects, I would hope you would schedule repairs, pay for them, and go above and beyond to resolve the issues instead of trying to negotiate and drive down the cost to you. If you don't want that to happen, hire better installers that won't damage the homes they work in and listen to homeowner requests.
Our laminate floor and carpeting job was promised to be done in 3-4 days. They started on Sept 9th. Finished on Oct 16th . 1) They ran out of supplies. Re-ordering caused delays. 2) The first contractor was not confirmed. It took 3 contractors to finish the job. 3) Some small finishing jobs were finished by Oct 9th. Loose carpet fixed on Oct 16th.
Tyler is very respectful to us. The carpet we chose is great. The installer Dave is awesome!!! We definitely recommend International flooring!!!!
The whole process was seamless.
The folks at FCI were wonderful all around. Joy spent a lot of time with us, helping with decisions and answering a million questions. She followed up regularly, checking on the progress of the project. (We replaced our nasty old carpet with luxury vinyl in the common rooms and wonderful fluid-resistant carpeting in the bedrooms.) Nick, the project manager, was also a great communicator and very patient with our questions. When we discovered that a toilet had been leaking and there would be work that would have to be done before the last little bit of flooring can be installed, Toby recommended a company to handle the water damage, and a contractor to get a bid from to rebuild the bathroom. The products themselves are wonderful, and the installation crew was knowledgeable and a pleasure to work with, always cleaning up thoroughly. They were prompt and great at answering questions. Should I need flooring at any time in the future, I will definitely use FCI.
Professional and friendly employees and great materials.
I appreciate Tyler, Nick and Corey for explaining everything before starting the work. It was a great experience working with all of them.
Joy was very helpful and understanding. Brought me a great selection of carpet. The flooring crew were excellent and professional.
have your installers learn about how to unhook and re hook up the washer and drier. Also, if they should have an accident putting things back, have them tell the clients. The floors are beautiful and we get a lot of complements on them. Tyler, Jordan and Egore were all very friendly.
Lloyd & Patti Funderburk
The employees were very professional and helpful.