The install date changed - they did not let me know. Because of a leaky toilet and tile that was not grouted they came back - fixed the toilet but did not have the grout to finish grouting. I called Richard - the installer twice, but did not get a reply. Some of the tile still has no grout.
The work was excellent. We had a follow up issue that we tried to get resolved, but we could NEVER get the sales lady to return our calls.
The work that was done was a good job but the time it took was not. I am not saying that I wouldn't use you again though.
Powell Vista Manor
The Sales Rep Joy was absolutely wonderful ! She is so kind and understanding and very helpful with all of our questions and service ! She made the whole process a very enjoyable experience ! Thank you so much Joy for All you did for us ! Kathie Bailey S W Eldorado Dr.
Kathryn E Bailey
All aspects agreeable
Judy Wilton & Carole Eustice
Well there was a lot to fix sub contractors scratch on my refrigerator on the front. Tile was not laid right we wanted brick pattern had paid a extra $1000 about 1/3 laid wrong. They also cut my wired security system. I did want them back to work again. We came to a $300.00 dollar settlement but still not happy about the job and what came down too. I would not have the out to do something again.
They have not finished the trim that connects where the new abuts the old--the wood floor to the vinyl and carpet to vinyl. What they did put in was awful, one was half loose and two were undone as they ran out of product. One other mistake was one of the tiles looks upside down. I need them to fix this.
Making sure you send qualifying workers to do the job right. Especially when they come alone
This company provides excellent service by both the salesperson and the craftsman who installed the lovely flooring. The salesperson, Joy Evans, a professional interior designer, was most helpful with suggestions when I was unsure. Mario Morales paid great attention to detail in the installation and it shows in the final product.