Floor is beautiful. Installation was fast and clean
All the service they provided were excellent! Nancy, the sales rep was friendly and knowledgeable and gave us good advice, because of her we decided to use FCI. All the workers, Carlos, Jason and Keir, came on time and worked really hard and very nice.The floor guy, Keir's job was excellent, beyond our expectations. It's hard to please my husband but he was extremely happy with his work! Also, the product was great!
Unforeseen difficulties have slowed our project, otherwise a higher rating would easily have been earned ! We have already recommended Nancy, our salesperson, to everyone we have talked to !
Stan was wonderful at giving us an estimate and evaluatin what we would need. He was very helpful and always returned my phone calls. He truly what's to make sure you are a satisfied costumer from day one until the end of the job. The men doing the work were great. They knew what they were doing and were quick and good at removing the old tile and fixing any problems. They did a wonderful job of laying the hardwood.
I've already filled this out and was not given consideration to what I wasn't happy with. I will not be recommending this company to my family or friends! Customer service for this company sucks I work in customer service and give my customers exceptional service sorry that your company doesn't
Your products are top of the line and your service is excellent! Any concerns I had were dealt with promptly
When installers came out to install carpet there was water damage that they made me feel like was my fault, tore up my carpet and left exposed nails and staples for two weeks before they came back to install the carpet when it took me 24 hours to fix the water damage. My 13 month old granddaughter got hurt in the process and then when they did come out and install carpet I had to clean up after them left behind nails and staples that baby could have put in her mouth and also sealed off my crawl space underneath my stairs that I expect fixed I will be calling and complaining after the holiday and a possible credit.
Everyone from our sales person Stan to our installer Roman were friendly, professional and punctual.
Great service and enjoyed talking with the installer and service people. The product is great and if you needed anything, the rep was out the next day, and the situation was done quickly and professionally.
Great sales person. Communicative and professional installer. Showed up on time with the right materials and ready to go. Job completed as promised.